The delivery time for Europe is 2 to 10 days * depending on your country.
Furniture, armchairs, chairs and parcels of more than thirty kilograms are sent by the Géodis carrier. A follow-up email will be sent to you and the airline will contact you by phone to arrange an appointment.
Tiffany lamps, bronze statues and small parcels of less than thirty kilograms are sent by DPD.
We ship packages of less than 20 kg in all other countries of the world, with a delay of one to two weeks.
In case of an imposing volume or a particular shape, some orders may be delivered by another carrier.
Our customer service is available from 9:00 am to 12:00 pm and from 2:00 pm to 5:00 pm, at 09 62 52 65 54 (local call price), by phone and email.
You can track the status of your order in your account, and you have access to the full tracking of your parcel until it is delivered.
Phone: 09 70 80 85 66
On average, you are delivered within 24 hours. We advise you to place your order before 11am to make sure that the parcel is shipped during the day.
A tracking number allows you to track the progress of your parcel, This address.
Receiving your parcels
At home or at your workplace: your tracked parcel is delivered to you during office hours, 24 to 48 H after dispatch.
A signature is required upon delivery.
In case of absence at the time of delivery, you will be able to contact the Agency near you and request a new passage by appointment.
You can also withdraw your parcel directly List of agencies DPD, under presentation of your identity card. Your parcel will be kept for 10 days.
At a dealer of the network ICI Relais:
ICI Relais offers you a choice of more than 3,100 local shops in France, and allows you to decide when you want to withdraw your order.
Your parcel is delivered in 24/48h to the relay of your choice. You can choose the most convenient place of delivery for you: close to your workplace, your home, your daily commute...
The relay points are local traders with wide opening hours and usually open on Saturdays or even Sundays.
An e-mail is sent to you as soon as your parcel is made available in the relay. You only move when you are sure that your order is available thanks to the availability Advisory sent by email.
You have 10 days to withdraw your parcel. You will be asked for a piece of identification.
Tel 0 892 05 28 28
You are delivered within six working days for the furniture, delivery takes place in 24, 48 or 72 hours following your Department from the expedition.
Receiving your parcels
Deliveries are most often heard at the door of your home and at the bottom of the building. The deliverers are not required to install the furniture or to mount them upstairs. Sometimes the driver may kindly accept to give you help but we advise you to provide assistance if you are not able to install it yourself or if it is particularly imposing.
The carrier will contact you by phone to arrange an appointment. This appointment can be taken from Monday to Friday, for the duration of the chosen day. On the day agreed, your items are delivered.
If you want to set up inside your home, you can contact the delivery Agency of your region Géodis. Each delivery being specific (floors, elevators, weights and volumes), only the carrier is able to make you a quotation. This service is not included in our transportation services. Only the carrier can inform you about the feasibility and the price of the installation.
The price depends on the template, the fragility, the weight of your items... A grouped shipment reduces the shipping price.
You can without any obligation simulate a shopping cart on our site in order to know the delivery rate for an order.
Our customers are always informed of the departure of their parcel. They are free to choose their delivery date, off weekends.
Our customer service remains at your disposal at 09.62.52.65.54 in order to follow live the different stages of the preparation of your order and its delivery. An email will inform you of the shipment of your parcel. It will also give you the terms and conditions to follow the delivery and contact details to reach the carrier for any useful information.
Our packaging is made with the utmost care by using for our most fragile articles custom packaging as well as suitable materials: polyethylene foam films, bubble films, flexible and rigid protective shims... Each packaging and adapted to the shape and fragility of the object.
You can no longer have to justify returning your purchases within 14 days.
Upon receipt of your parcel if it does not suit you, you will be able to make a return request, our customer service is at your disposal for any useful advice.
The amount of the order (price of the goods and transport costs) will be fully refunded. On the other hand, the return costs will be your responsibility.
For more information and how to return, please visit our page genial sales conditions.
All our shipments include insurance. In case of breakage, you are replaced or refunded the damaged items. For this it is important to make the findings in front of the deliverer. Before receiving your parcels, we invite you to follow the recommendations of article 5 a-transport and insurance, of our general conditions.
* Each product requires a preparation time in addition to the delivery period, which varies depending on the object ordered, the small parcels are prepared and dispatched the same day or the next day, the larger orders within a period of one to three days.