All items sold on our site are in stock!
The delivery time for France is 24 to 96 hours * depending on your department.
The delivery time for Europe is 2 to 10 days * depending on your country.
Our modes of delivery
Furniture, armchairs, chairsand parcels of more than thirty kilograms are sent by the carrier Géodis . A follow-up email will be sent to you and the carrier will contact you by phone to arrange an appointment.
TheTiffany lamps, thebronze statuesand small parcels weighing less than thirty kilograms are sent by ExapaqorIntl, depending on your preference.
We sendpackages of less than 20 kg in all other countries of the world, with a delay of one to two weeks.
In case of imposing volume or special shape, some orders may be delivered by another carrier.
Transparency of information:
Our customer service is available from 9 am to 12 pm and from 2 pm to 5 pm, at 09 62 52 65 54 (price of a local call), by phone and email.
You can track the status of your order in your account, and you have access to complete tracking of your package until delivery.
On average, you are delivered within 24 hours. We advise you to place your order before 11am to be sure that the parcel is shipped during the day.
A tracking number allows you to follow the progress of your package, at this address: www.exapaq.com/index.php
Receipt of your parcels
At home or at your placeworking: your tracking package is delivered during office hours, 24 to 48 hours after shipment.
A signature is required upon delivery./ Span>
In case of absence at the time of delivery, you can contact your Exacentre (list available on www.exapaq.com/index.php/en/Exapaq-pratique/Your-exacentre) and request a new passage by appointment. you.
You can also withdraw your parcel directly in your Exacentre (list available on www.exapaq.com/index.php/en/Exapaq-pratique/Your-Exacentre), under presentation of your identity card. Your package will be kept 10 days.
At a network retailer ICI relais :
ICI Relais (www.icirelais.com) offers you a choice of more than 3,100 local shops in France, and allows you to decide when you want to withdraw your order.
Your parcel is delivered in 24 / 48h to the relay of your choice. You can choose the most convenient place of delivery for you: near your place of work, your home, on your daily journey ...
The relay points are local merchants with hours ofbroad opening oraires and generally open on Saturdays, or even Sundays.
An e-mail is sent to you as soon as your package is made available in the relay. You only move when you are sure that your order is available thanks to the availability notice sent by email.
You have 10 days to pick up your package. You will be asked for a piece of identification.
Geodis - Calberson
On average, you are delivered within five working days, delivery takes place in 24, 48 or 72 hours depending on your department, the preparation of your order requires 24 to 72 hours of preparation.
Receipt of your parcels
Deliveries are mostly at the door of your home and at the bottom of the building. Deliverymen are not required to install the furniture or to install it on the floor. It may be that the driver kindly agrees to give you assistance, but we advise you to provide assistance if you are unable to install it yourself or if it is particularly impressive.
The transporteur contacts you by phone to arrange an appointment. This appointment can be made from Monday to Friday, for the duration of the chosen day. On the agreed day, your items are delivered.
If you want an installation inside your home, you can contact the delivery agency of your region Géodis. Each delivery is specific (floors, elevators, weights and volumes), only the carrier is able to make an estimate. This service is not included in our transport service. Only the carrier can inform you about the feasibility and the price of the installation.
The price depends on the template, the fragility, the weight of your items ... A bulk shipment reduces the shipping price.
You can without any commitment simulate a shopping cart on our site to know the shipping price for an order.
Our customers are always informed of the departure of their package. They are free to choose their delivery date, excluding weekends.
Our customer service is at your disposal at 09.62.52.65.54 to follow live the different stages of thepreparation of your order and its delivery. An email will inform you of the shipment of your package. He will also give you the terms and conditions to follow the delivery and contact information to contact the carrier for any useful information.
Our packaging is made with the utmost care by using for our most fragile articles bespoke packaging as well as appropriate materials: polyethylene foam films, bubble films, flexible and rigid protection wedges ... Each packaging and adapted to the shape and the fragility of the object.
Time of withdrawal
You can without having to justify returning your purchases within 14 days.
On receipt of your package if it does not suit you, you can make a return request, our customer service is at your disposal for any useful advice.
The amount of the order (price of the product (s) and shipping costs) will be fully refunded. On the other hand, the expenses of return will be with your load.
For more information and how to return, visit our page consales genaritions .
All our shipments include insurance. In case of breakage, you are replaced or reimbursed for damaged items. For that it is important to make the findings in front of the deliveryman. Before receiving your parcels, we invite you to follow the recommendations of article 5 a - Transport and insurance, of our general conditions.
* Each product requires a preparation time in addition to the delivery time, which varies depending on the object ordered, small packages are prepared and shipped the same day or the next day, larger orders within one to three days.