At HTdeco, we attach paramount importance to the satisfaction of our customers. For this, we have established a clear and transparent refund policy. If for any reason you are not completely satisfied with your purchase, you may return it for a full refund.
How does our 14-day Refund Policy work?
You have a period of 14 days from the date of receipt of your purchase to return the item to us if you are not satisfied. Once the item has been received and verified by us, we will refund the full amount within 14 days.
It is not mandatory to return the item in its original packaging, but we recommend it to ensure its arrival in good condition at our warehouse.
How do I return an item for a refund?
Here's how to return an item:
- Contact our customer service: Contact us by e-mail or directly through our contact page to inform us of your intention to return an item.
- Pack the item: Even if the original packaging is not mandatory, we advise you to use it if it is still available. Make sure the item is properly packed to avoid damage during transit.
- Send the article: Once the item is packed, you can send it to our return address. Our after-sales service will provide you with all the useful information.
- Wait for your refund: After receiving and verifying the item, we will process the refund within 14 days.
For more information on our refund policy, including exceptions and specific conditions, we invite you to visit our General Terms and Conditions of Sale.
At HTdeco, we strive to make your shopping experience as enjoyable as possible. If you have any questions about our refund policy or need help returning an item, please do not hesitate to contact our customer service.