Find here the most frequently asked questions, do not hesitate to contact us if you do not find the answer to your question, we will answer you quickly. You can find at the bottom of the page, the information pages and the legal notices.
Our company has been in existence since 2004.
SARL TOUFAU – Manager: Marc Andréoli ZA Champ au roi 70000 Vaivre et Montoille - FRANCE
On the Legal Notice page
Yes, contact us to let us know your visit.
To know the price of the delivery, you just have to put the items in your basket, the price is displayed before payment automatically according to your registration address.
We deliver to all EEC countries.
Lamps and bronzes are delivered in 24 to 48 hours and within 6 working days in France.
In the EEC countries lamps and bronzes are delivered in 2 to 4 days and furniture between 4 to 12 working days depending on the country.
For other countries we invite you to consult our delivery page, but we deliver very quickly to all countries of the European Union.
It is shipped from our warehouse in France in Vaivre and Montoille.
Transport for a luminaire or a bronze costs between 7 and 15 € on average, a piece of furniture between 49 € and 100 € on average.
If the delivery of the furniture is more expensive, it is however calculated as accurately as possible is based on the prices of our carrier, in relation to weight and volume. These are packed on a pallet so that your furniture travels in the best conditions. That's why the shipping price is higher than a small package, as can be a lamp or a bronze.
A free delivery, often implies that the price of the delivery is already included in the tariff, in order to offer you the best possible price, the delivery is independent of the product and degressive according to the quantity.
Yes, of course, you have 14 days upon receipt to assert your right of withdrawal, to consult all the information, read our page general conditions of sale. Do not hesitate to contact our after-sales service at 0033962526554 for any questions.
Refunds are made within 14 days of receipt of the return of the item.
You have the choice between payment by credit card and bank transfer.
Yes in 3 or 4 times with ONEY our partner, but only for France.
Yes, when ordering, choose the mode: bank transfer.
No, we do not accept PayPal.
Payment excluding taxes is possible if:
If your company is located in a country outside the EEC, prices will be displayed automatically without taxes after you register.
If your company is part of the EEC, and you have a valid intra-community VAT number for duty-free sales, you can check the validity of your VAT number on the VIES website of the European Union.
Delivery must be made outside France.
No, we only sell products in stock and do not take orders.
Yes, enter your email in the placeholder in the product sheet where it is indicated: Notify me when this article will be available.
Yes, all glasses are made of real glass:
The glass is in small pieces, it is sheathed with a sheet of copper, which can give an impression of thud noise. But it is made of real glass.
Still have a doubt?
To do this: Use a lighter, pass the flame over it, or heat a needle, if the stained glass does not melt it is glass.
If you bought your lamp from HTdeco: Well burn it! If the stained glass window is made of plastic: we will reimburse you!
Read our glass or plastic lamp page to learn more.
Yes, the lamps are electrified and comply with CE and RoHs standards (guaranteed without lead or mercury)
No, the lamps are sold without bulbs, we advise you to use LED bulbs.
The lamps are made in China.
The marquetry furniture is made in Egypt, the furniture and seats are in China.
You can come to our warehouse, you will be able to see the furniture you want to buy and take away, they will be unpacked before payment.